We’re here to help and answer any question you might have. We look forward to hearing from you 🙂
JP Road, Siem Reap,
+855 96 777 49 77
Frequently Asked Questions
Our FAQ page is here to help to answer the many questions that may pop up when you are considering a new website for your organization or business.
How long does it take to build a new website?
This is a question we get asked all the time and unfortunately the answer is: it varies. Some sites can take months of design and development; others can take a few weeks. Every business has unique requirements and every customer has different objectives. It’s hard for us to guess, so we tend not to. Through meetings, planning and discussion we’ll be able to understand your requirements and then be able to estimate a project.
Do you provide support after the launch of my new website?
Yes. You are welcome to give us a call or reach out at any time. We don’t just build your website and then disappear. We are happy to answer any questions or fix something that breaks.
However, large scale design or development updates are billed at an hourly rate. Please know that we would never perform work on your website without first discussing the scope of the work and receiving your approval to proceed.
Will I have a say in the graphic design process?
Absolutely. Our goal is to please you. We can’t do that without your input. If there are other sites with a design style that you would like to emulate, we can do that. If you have a logo or brand collateral that you’d like us to work around, that’s no problem. We’ll be sure your new site will be a consistent and integral part of your overall brand.
What kind of businesses do you work with?
We work with businesses from a broad range of industries, but primarily have experience working with B2B customers in the Industrial, Educational and Hospitality sectors.
Do I have to be local to work with you?
Nope! We work with clients all over the world. Our whole team works remotely, allowing us to find the absolute best team for our business.
What if I need help, Do you offer support?
Yes, we offer LIFETIME SUPPORT. You will be able to change modify or add anything to your website yourself through the administration (CMS) that we will build for you. But most important you will have access to our developers for any questions you might need. We use the same style of support as apple.com which means we connect to your computer and teach/help you with your questions or modifications to the website.
We also give you unlimited training on our administration area. We offer LIFETIME SUPPORT because 99% of our customer only need training once as the administration area is super simple and easy to learn. You don’t need any knowledge on coding and you know we are just a phone call way.
Do you do graphics design and Can you make me a logo?
100% Yes! As mention above, everything we do have unlimited revisions until you are 100% happy with the design. This is also true for our graphics department. We do logo design, business card design, flyer design, brochure design, stationary, banners and much more as we help you build your brand
Are you able to write the content for my site?
Yes. We can arrange for one of our trusted partners to create and provide original, relevant SEO-friendly content for your website, blog and online marketing materials. We can also have them write copy for printed publications like leaflets, brochures, flyers, magazines and catalogues.
Why do you put your name on my website?
Why do Ford put their name on all their cars? Why do Apple stamp their brand on all of their products? We are proud of what we do and want people to know that! That is why we place a small, non-intrusive link back to our website in the footer of all our clients websites. Whilst this has never been a problem, we are happy to discuss the possibility of removing this if you wish.
Can you help me update my existing website that another company built?
Potentially. It’s best to have a chat with us to let us know what you’re currently working with and what your requirements are for this update.